The IT Service Management Consultant will be assigned to a variety of projects and will typically report to Senior Management level at the customer.
While the specific tasks involved will vary from one project to another, the tasks will typically consist of the following:
• Manage the setup of new ICT organizations and/or processes. For example, this includes:
o Design of a new ICT organigram and presentation to the customer
o Definition and documentation of ICT service processes
o Setup of measures and indicators to evaluate the services
o Roll-out of service processes.
• Execute ICT service process improvement projects, in particular covering the following steps:
o Assessment of the existing situation of an ICT organization
o Gap-analysis with the desired/future situation
o Creation of a realistic improvement plan
o Roll-out of the improvement plan.
• Training and coaching of customer staff in order to facilitate the transformation, eg. Providing ITIL training.
• Quality management and monitoring

Xedis offers a competitive package of benefits, including a competitive base pay, company car, daily allowance, hospitalization and pension fund.
A results-oriented approach and strive for excellence is encouraged and rewarded at Xedis. The remuneration scheme can include performance-related pay. When exceptional achievement leads to increased profit, one shares in the rewards.
Working at Xedis encompasses continuous professional challenge, variety and fun. Every consultant has the opportunity to work on a variety of interesting projects for our customers. This provides a highly challenging and exciting environment which enables the development of work and life skills. Our staff benefit from being in this motivating environment and enjoy the experience of working alongside many unique individuals as colleagues.

• Ideally having a university degree related to ICT, or applied economics, or equivalent through experience
• Having at least 6 years experience in a service environment, including the setup of new ICT processes and/or the assessment and improvement of existing ICT processes
• Thorough understanding of day-to-day service delivery in large organizations and service management processes is absolutely required
• General knowledge and experience of service management tools and products is required
• Solid know-how and experience of industry standard frameworks such as ITIL and/or Cobit is absolutely required
• Other relevant ICT experience, such as software development or project management, experience with quality projects (ISO) and audit within ICT is required
• Solid background related to IT-technologies, applications, IT-infrastructure, systems, servers, networks or software development tracks etc. is recommended
• Trilingual (English, Dutch and French)
• Critical and analytical mind, no-nonsense approach
• Client-minded. Ability to listen to the requirements of the client, capture the essential information and search for important missing details; focus on the correct translation of these requirements into your job
• Stress-resistant
• Flexible
• Structured and organized; able to work and achieve goals in a complex and continuously changing environment
• Quality minded
• Able to work independently but with a strong team spirit, equally at ease working with people and systems
• Excellent communication and relationship building skills
• Good presentation, training or coaching abilities.

For this function, 3 fluently spoken and written languages are of key importance and considered as mandatory skills. Please apply for this function only if you are trilingual (English, French, Dutch).

If you are interested in this senior role,
please send your CV and motivation letter to Human Resources (email: HumanResources@Xedis.be)