Strategic
Xedis IT Service Management strategy is founded on a top-down, business-driven process approach, focused on delivering a service to business users at agreed quality-of-service and cost targets. A service is the result of a process performed by people and supported by technology.

Tactical
Tactically Xedis services are founded on its service management expertise. The key expertises and competences are:

• Develop, implement and coach IT Service Organisations
• Service Improvement programs
• Staff coaching and training
• Organisational Change Management coaching
• The ITIL+ framework is used as a reference framework to structure these services. 

Tooling
IT Service Management Tool pillar exists out of combination of Xedis' deep technical knowledge of market leading service management tools and IT infrastructure and application management knowledge.
Key tool solutions areas are:

• Business Process Monitoring founded on IT based service data.
• Service Desk solutions
• Service Monitoring and Reporting tools