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Cost savings and customer satisfaction: Episode III - How to get started?
Digitization: a changing world Whether digitization is the driver or not, the pursuit of lower costs or higher customer satisfaction is a...
Tom Bynens
Apr 14, 20211 min read
Cost savings and customer satisfaction: Episode II - ITIL 4: the standard for service organizations
Digitization: a changing world ITIL has become the standard for setting up and optimizing service organizations. Until about 10 years...
Tom Bynens
Apr 6, 20212 min read
Cost savings and customer satisfaction: Episode I - Digitization
Digitization: a changing world The digital world. Watch a movie on Netflix, order a book on bol.com, fill out your tax form online....
Tom Bynens
Mar 31, 20212 min read
Survive the future of IT: Episode X - Customer experience
B2B consumers are increasingly benchmarking your service with B2C consumer expectations. If you don’t have a strategy to deal with this...
Tom Bynens
Mar 23, 20212 min read
Survive the future of IT: Episode IX - War for talent
There is a war for IT talent going on. Finding the right resources is more than before a challenge. It’s a strategic choice to outsource...
Tom Bynens
Mar 16, 20211 min read
Survive the future of IT: Episode VIII - IT as a service
Strategic choices will lead to “make” or “buy” solutions for projects/programs. However, one needs to think also about the...
Tom Bynens
Mar 9, 20211 min read
Survive the future of IT: Episode VII - Business excellence, deleting the weak spots!
In a technology driven world, Business Excellence is mainly driven by IT Excellence. Under IT Excellence we understand all the...
Tom Bynens
Mar 2, 20211 min read
Survive the future of IT: Episode VI - Security & Privacy a goal with a deadline
Security is now a CEO and board level issue. Audit and compliance are close behind. Reducing and mitigating business risk is at the core...
Tom Bynens
Feb 23, 20211 min read
Survive the future of IT: Episode V - IT Modernization: key for agility
IT modernization represents the changes that every IT organization must face as the old generations of technology, skills and...
Tom Bynens
Feb 16, 20211 min read
Survive the future of IT: Episode IV - The Business Intelligence Officer
CIOs are Information Officers and not ICT Officers. The Digital World creates sheer endless amounts of data (Big Data). The most...
Tom Bynens
Feb 9, 20212 min read
Survive the future of IT: Episode III - Aligning Business & Technology
Traditionally, the role of the IT department is to support the business. However, over the last years, the digital evolution has in many...
Tom Bynens
Feb 3, 20211 min read
Survive the Future of IT: Episode II - The cultural Change of Digital Transformation
Digital transformation takes many forms and for every company its effect will be different. This makes it difficult to formulate a...
Tom Bynens
Jan 26, 20211 min read
Survive the future of IT: Episode I Crucial strategic choices and agility
Understanding the business goals and the ability to identify business critical challenges is crucial to make the right strategic choices...
Tom Bynens
Jan 19, 20211 min read
Surviving the future of IT, a 10 Episode Story
In the past, IT's main goal was to support business by efficiently managing systems, improving service levels to users and driving costs...
Tom Bynens
Jan 12, 20211 min read
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