Cost savings and customer satisfaction: Episode III - How to get started?
Digitization: a changing world Whether digitization is the driver or not, the pursuit of lower costs or higher customer satisfaction is a...
top of page
Search
Tom Bynens
- Apr 6, 2021
- 2 min
Cost savings and customer satisfaction: Episode II - ITIL 4: the standard for service organizations
Digitization: a changing world ITIL has become the standard for setting up and optimizing service organizations. Until about 10 years...
Tom Bynens
- Mar 31, 2021
- 2 min
Cost savings and customer satisfaction: Episode I - Digitization
Digitization: a changing world The digital world. Watch a movie on Netflix, order a book on bol.com, fill out your tax form online....
Tom Bynens
- Mar 23, 2021
- 2 min
Survive the future of IT: Episode X - Customer experience
B2B consumers are increasingly benchmarking your service with B2C consumer expectations. If you don’t have a strategy to deal with this...
Tom Bynens
- Mar 16, 2021
- 1 min
Survive the future of IT: Episode IX - War for talent
There is a war for IT talent going on. Finding the right resources is more than before a challenge. It’s a strategic choice to outsource...
Tom Bynens
- Mar 9, 2021
- 1 min
Survive the future of IT: Episode VIII - IT as a service
Strategic choices will lead to “make” or “buy” solutions for projects/programs. However, one needs to think also about the...
Tom Bynens
- Mar 2, 2021
- 1 min
Survive the future of IT: Episode VII - Business excellence, deleting the weak spots!
In a technology driven world, Business Excellence is mainly driven by IT Excellence. Under IT Excellence we understand all the...
Tom Bynens
- Feb 23, 2021
- 1 min
Survive the future of IT: Episode VI - Security & Privacy a goal with a deadline
Security is now a CEO and board level issue. Audit and compliance are close behind. Reducing and mitigating business risk is at the core...
Tom Bynens
- Feb 16, 2021
- 1 min
Survive the future of IT: Episode V - IT Modernization: key for agility
IT modernization represents the changes that every IT organization must face as the old generations of technology, skills and...
Tom Bynens
- Feb 9, 2021
- 2 min
Survive the future of IT: Episode IV - The Business Intelligence Officer
CIOs are Information Officers and not ICT Officers. The Digital World creates sheer endless amounts of data (Big Data). The most...
Tom Bynens
- Feb 3, 2021
- 1 min
Survive the future of IT: Episode III - Aligning Business & Technology
Traditionally, the role of the IT department is to support the business. However, over the last years, the digital evolution has in many...
Tom Bynens
- Jan 26, 2021
- 1 min
Survive the Future of IT: Episode II - The cultural Change of Digital Transformation
Digital transformation takes many forms and for every company its effect will be different. This makes it difficult to formulate a...
Tom Bynens
- Jan 19, 2021
- 1 min
Survive the future of IT: Episode I Crucial strategic choices and agility
Understanding the business goals and the ability to identify business critical challenges is crucial to make the right strategic choices...
Tom Bynens
- Jan 12, 2021
- 1 min
Surviving the future of IT, a 10 Episode Story
In the past, IT's main goal was to support business by efficiently managing systems, improving service levels to users and driving costs...
Subscription
Do you want to be the first to see the our blog posts? Do you want to be updated about our upcoming events? Then please subscribe to our page.
Anchor 1
bottom of page