Cost savings and customer satisfaction: Episode III - How to get started?
Digitization: a changing world Whether digitization is the driver or not, the pursuit of lower costs or higher customer satisfaction is a...
Search
Tom Bynens
- Apr 6, 2021
- 2 min
Cost savings and customer satisfaction: Episode II - ITIL 4: the standard for service organizations
Digitization: a changing world ITIL has become the standard for setting up and optimizing service organizations. Until about 10 years...
Tom Bynens
- Mar 31, 2021
- 2 min
Cost savings and customer satisfaction: Episode I - Digitization
Digitization: a changing world The digital world. Watch a movie on Netflix, order a book on bol.com, fill out your tax form online....
Tom Bynens
- Mar 23, 2021
- 2 min
Survive the future of IT: Episode X - Customer experience
B2B consumers are increasingly benchmarking your service with B2C consumer expectations. If you don’t have a strategy to deal with this...
Tom Bynens
- Mar 16, 2021
- 1 min
Survive the future of IT: Episode IX - War for talent
There is a war for IT talent going on. Finding the right resources is more than before a challenge. It’s a strategic choice to outsource...
Tom Bynens
- Mar 9, 2021
- 1 min
Survive the future of IT: Episode VIII - IT as a service
Strategic choices will lead to “make” or “buy” solutions for projects/programs. However, one needs to think also about the...
Tom Bynens
- Mar 2, 2021
- 1 min
Survive the future of IT: Episode VII - Business excellence, deleting the weak spots!
In a technology driven world, Business Excellence is mainly driven by IT Excellence. Under IT Excellence we understand all the...
Tom Bynens
- Feb 23, 2021
- 1 min
Survive the future of IT: Episode VI - Security & Privacy a goal with a deadline
Security is now a CEO and board level issue. Audit and compliance are close behind. Reducing and mitigating business risk is at the core...
Tom Bynens
- Feb 16, 2021
- 1 min
Survive the future of IT: Episode V - IT Modernization: key for agility
IT modernization represents the changes that every IT organization must face as the old generations of technology, skills and...
Tom Bynens
- Feb 9, 2021
- 2 min
Survive the future of IT: Episode IV - The Business Intelligence Officer
CIOs are Information Officers and not ICT Officers. The Digital World creates sheer endless amounts of data (Big Data). The most...
Tom Bynens
- Feb 3, 2021
- 1 min
Survive the future of IT: Episode III - Aligning Business & Technology
Traditionally, the role of the IT department is to support the business. However, over the last years, the digital evolution has in many...
Tom Bynens
- Jan 26, 2021
- 1 min
Survive the Future of IT: Episode II - The cultural Change of Digital Transformation
Digital transformation takes many forms and for every company its effect will be different. This makes it difficult to formulate a...
Tom Bynens
- Jan 19, 2021
- 1 min
Survive the future of IT: Episode I Crucial strategic choices and agility
Understanding the business goals and the ability to identify business critical challenges is crucial to make the right strategic choices...
Tom Bynens
- Jan 12, 2021
- 1 min
Surviving the future of IT, a 10 Episode Story
In the past, IT's main goal was to support business by efficiently managing systems, improving service levels to users and driving costs...