Tom BynensApr 14, 20211 minCost savings and customer satisfaction: Episode III - How to get started?Digitization: a changing world Whether digitization is the driver or not, the pursuit of lower costs or higher customer satisfaction is a...
Tom BynensApr 6, 20212 minCost savings and customer satisfaction: Episode II - ITIL 4: the standard for service organizationsDigitization: a changing world ITIL has become the standard for setting up and optimizing service organizations. Until about 10 years...
Tom BynensMar 31, 20212 minCost savings and customer satisfaction: Episode I - DigitizationDigitization: a changing world The digital world. Watch a movie on Netflix, order a book on bol.com, fill out your tax form online....
Tom BynensMar 23, 20212 minSurvive the future of IT: Episode X - Customer experienceB2B consumers are increasingly benchmarking your service with B2C consumer expectations. If you don’t have a strategy to deal with this...