Blog | Xedis

Apr 14, 20211 min read

Cost savings and customer satisfaction: Episode III - How to get started?

Digitization: a changing world Whether digitization is the driver or not, the pursuit of lower costs or higher customer satisfaction is a...

Cost savings and customer satisfaction: Episode II - ITIL 4: the standard for service organizations

Tom Bynens

Apr 6, 20212 min read

Cost savings and customer satisfaction: Episode II - ITIL 4: the standard for service organizations

Digitization: a changing world ITIL has become the standard for setting up and optimizing service organizations. Until about 10 years...

Cost savings and customer satisfaction: Episode I - Digitization

Tom Bynens

Mar 31, 20212 min read

Cost savings and customer satisfaction: Episode I - Digitization

Digitization: a changing world The digital world. Watch a movie on Netflix, order a book on bol.com, fill out your tax form online....

Survive the future of IT: Episode X - Customer experience

Tom Bynens

Mar 23, 20212 min read

Survive the future of IT: Episode X - Customer experience

B2B consumers are increasingly benchmarking your service with B2C consumer expectations. If you don’t have a strategy to deal with this...

Survive the future of IT: Episode IX - War for talent

Tom Bynens

Mar 16, 20211 min read

Survive the future of IT: Episode IX - War for talent

There is a war for IT talent going on. Finding the right resources is more than before a challenge. It’s a strategic choice to outsource...

Survive the future of IT: Episode VIII - IT as a service

Tom Bynens

Mar 9, 20211 min read

Survive the future of IT: Episode VIII - IT as a service

Strategic choices will lead to “make” or “buy” solutions for projects/programs. However, one needs to think also about the...

Survive the future of IT: Episode VII - Business excellence, deleting the weak spots!

Tom Bynens

Mar 2, 20211 min read

Survive the future of IT: Episode VII - Business excellence, deleting the weak spots!

In a technology driven world, Business Excellence is mainly driven by IT Excellence. Under IT Excellence we understand all the...

Survive the future of IT: Episode VI - Security & Privacy a goal with a deadline

Tom Bynens

Feb 23, 20211 min read

Survive the future of IT: Episode VI - Security & Privacy a goal with a deadline

Security is now a CEO and board level issue. Audit and compliance are close behind. Reducing and mitigating business risk is at the core...

Survive the future of IT: Episode V - IT Modernization: key for agility

Tom Bynens

Feb 16, 20211 min read

Survive the future of IT: Episode V - IT Modernization: key for agility

IT modernization represents the changes that every IT organization must face as the old generations of technology, skills and...

Survive the future of IT: Episode IV - The Business Intelligence Officer

Tom Bynens

Feb 9, 20212 min read

Survive the future of IT: Episode IV - The Business Intelligence Officer

CIOs are Information Officers and not ICT Officers. The Digital World creates sheer endless amounts of data (Big Data). The most...

Survive the future of IT: Episode III - Aligning Business & Technology

Tom Bynens

Feb 3, 20211 min read

Survive the future of IT: Episode III - Aligning Business & Technology

Traditionally, the role of the IT department is to support the business. However, over the last years, the digital evolution has in many...

Survive the Future of IT: Episode II - The cultural Change of Digital Transformation

Tom Bynens

Jan 26, 20211 min read

Survive the Future of IT: Episode II - The cultural Change of Digital Transformation

Digital transformation takes many forms and for every company its effect will be different. This makes it difficult to formulate a...

Survive the future of IT: Episode I Crucial strategic choices and agility

Tom Bynens

Jan 19, 20211 min read

Survive the future of IT: Episode I Crucial strategic choices and agility

Understanding the business goals and the ability to identify business critical challenges is crucial to make the right strategic choices...

Surviving the future of IT, a 10 Episode Story

Tom Bynens

Jan 12, 20211 min read

Surviving the future of IT, a 10 Episode Story

In the past, IT's main goal was to support business by efficiently managing systems, improving service levels to users and driving costs...

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