Business Service Management

It is business critical that every technology organization – including the typical IT or ICT organization – delivers high-quality services to its internal and external business customers. We can help you in achieving this goal using our in-house developed methodology which is based upon the ITIL-framework. Our approach aims at modifying the Business Technology to enable higher quality/service and satisfaction delivery and more maturity in your organization.

However, technical knowledge alone does not suffice to make us experts. Our wide experience and best practices in ICT consultancy have made us experts for current BT and IT challenges in different industries. We have always considered it a competitive advantage to keep track of all trends and challenges in our customers’ industries. This inside industry knowledge allows us to anticipate future trends and needs of our customers.

© itSMF The Service Lifecycle